Motion Lab Systems is a user driven company - we try to provide the tools that you want and ask for. We try to provide the same level of service that we expect when we deal with other people. No fuss, no questions - we just make sure it works.
The first place to look for answers are the FAQ pages - there are three, covering hardware, software, and electromyography issues. Most common questions are answered here - if you don't find an answer (or don't understand the answer), then please contact us by phone - we're in the US central time zone (GMT -6 hours) or just send an email to firstname.lastname@example.org - you'll often get an answer back within hours on most days.